Terms and Conditions of Sale
1. Introduction
Maison Perreo is a streetwear brand born from Latin music culture, offering unique designs that combine rhythm, attitude, and urban style.
These Terms and Conditions of Sale apply to all orders placed on the website www.maisonperreo.com.
By placing an order on our website, the customer declares that they have read, understood, and accepted these Terms and Conditions of Sale.
2. Products
Maison Perreo offers streetwear garments with original designs and an identity inspired by Latin culture, music, and the urban universe.
Each product is presented as accurately as possible through photos, descriptions, sizing information, and product characteristics.
Product images are for illustrative purposes only. Slight differences in colour, texture, or appearance may occur depending on the customer’s screen, lighting, or device.
Maison Perreo reserves the right to modify its products, prices, designs, or availability at any time.
3. Prices
Product prices may be displayed in euros (€).
Maison Perreo only operates in these two currencies: euros.
Shipping costs, where applicable, are displayed before the final confirmation of the order.
Maison Perreo reserves the right to modify its prices at any time. However, the price applied will be the one displayed at the time the order is confirmed.
4. Orders
Any order placed on the website constitutes a firm acceptance of the selected products.
After payment has been validated, the customer will receive an order confirmation by email.
Maison Perreo reserves the right to cancel or refuse an order in the event of a payment issue, incorrect address, suspected fraud, lack of stock, or a previous dispute with a customer.
5. Payment
Payment is made directly on the website through the payment methods available at the time of purchase.
The order will only be considered confirmed once payment has been fully validated.
6. Shipping and Delivery
Maison Perreo ships internationally, depending on the countries and areas available at the time of purchase.
Orders will be sent to the address provided by the customer during the checkout process.
The customer is responsible for ensuring that the shipping details are accurate and complete. In the event of an error in the address provided, Maison Perreo cannot be held responsible for a lost package, delay, or delivery to an incorrect address.
Delivery times are provided as an estimate only and may vary depending on the carrier, country of destination, customs procedures, or external circumstances.
For international deliveries, taxes, customs duties, or additional charges may apply depending on the destination country. These charges, if applicable, are the responsibility of the customer.
7. Returns, Withdrawal, and Exchanges
In accordance with the regulations applicable to online purchases, the customer has a legal withdrawal period of 14 days from receipt of the order, except in cases where legal exceptions apply. This information must be clearly communicated to the customer before purchase.
Outside the cases provided for by law, Maison Perreo does not offer commercial returns or refunds.
Maison Perreo only accepts exchanges within a maximum period of 14 days after receipt of the order, provided that the item remains fully intact and meets the following conditions:
- the item must be new;
- the item must not have been worn;
- the item must not have been washed;
- the item must not show stains, odours, signs of wear, damage, or deterioration;
- the item must retain its original shape, quality, and condition;
- the item must be returned in its original packaging, where applicable.
Any exchange request must be made by email within the stated timeframe.
If the item does not meet these conditions, Maison Perreo reserves the right to refuse the exchange.
Return shipping costs are the responsibility of the customer, except in the event of an error by Maison Perreo or a confirmed defective item.
Exchanges are subject to the availability of sizes, models, and stock. If the requested replacement product is no longer available, Maison Perreo may offer an alternative.
8. Defective Items or Order Errors
If the customer receives a defective item or an item different from the one ordered, they must contact Maison Perreo as soon as possible and provide clear photos of the product received and the order.
After verification, Maison Perreo will offer an appropriate solution depending on the situation, such as an exchange, replacement, or another suitable solution.
9. Product Care
To preserve the quality of Maison Perreo garments, we recommend carefully following the washing and care instructions provided on the product, packaging, or website.
Maison Perreo cannot be held responsible for damage caused by improper use of the product, incorrect washing, unsuitable drying, ironing over the design, or failure to properly care for the garment.
10. Availability
Products are offered while stocks last.
In the event of unavailability after an order has been confirmed, Maison Perreo will contact the customer to offer an appropriate solution.
11. Intellectual Property
All elements displayed on the Maison Perreo website, including texts, logos, designs, photos, illustrations, graphics, names, visual concepts, and branding elements, are the property of Maison Perreo or their respective owners.
Any reproduction, copying, use, modification, or distribution without authorisation is strictly prohibited.
12. Personal Data
The personal data collected during the purchase process are necessary for order processing, shipping, billing, and customer follow-up.
Maison Perreo undertakes to use this data solely within the framework of the commercial relationship with the customer and in accordance with applicable data protection regulations.
13. Contact
For any questions regarding an order, an exchange, or a product, customers may contact Maison Perreo at the following email address:
14. Applicable Law
These Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the customer is invited to contact Maison Perreo first in order to seek an amicable solution.